Quality is key in all aspects of Unity’s products. Each day we work to ensure excellent quality in workmanship, material selection, production, packaging, shipping, and installation as well as in our business processes. Our products are tested and certified to meet various ADA, ASTM, BTA, CPSC, LEED, FM and NPPS criteria, including USGBC for LEED points and credits. Product quality begins with material selection, where we use pure recycled rubber that has been ground to the specified size in-house for each and every product. Rubber, binder and appropriate additives are then weighed, blended, compressed and cured to exacting tolerances.
Our manufacturing staff is well trained in production processes and safety. Each production run is sampled at the beginning, middle and end of each shift for product consistency, durability and satisfaction of criteria. Our machines go through “secure-tests” every week, month and quarter. Standardized packaging procedures are used so that products are not subject to damage during post-production storage, shipping, handling and/or installation. These procedures consider product composition and acclimation, height, weight, delivery logistics, and type of application. All of our products are accompanied by an extensive installation and maintenance guide to help optimize installation efficiency, product life, longevity and customer satisfaction. We also offer installation warrantees to help protect your safety surfacing investment as well.
At Unity, we employ a closed loop quality system where the root cause of any problem is immediately identified, thoroughly analyzed and rectified with appropriate changes made at the time of discovery, if needed, to: materials, documentation, equipment, products, and/or processes. Additionally, our technical support team is involved every step of the way to help customers select the best products and services, to determine quantities to order, to coordinate delivery logistics, and serve as trusted advisor in all product related matters.
Sincerely,
Public Relations Dept
3997 Route 9W, PO Box 9, Saugerties, NY 12477. T: (1-877) 41-UNITY, E-mail: productinfo@surfacingsystems.com